EdTerra - Manager - Domestic Travel Operations

Key Responsibilities:

Journey Planning and Execution:

- Oversee end-to-end operational planning and execution of domestic educational tours.

- Collaborate with the Product and Sales teams to align journey designs with educational objectives.

- Ensure adherence to safety standards and quality guidelines.

Cost Management and Budgeting:

- Control costs related to transportation, accommodation, food, and other logistics.

- Optimize vendor negotiations to maintain budget efficiency.

- Monitor expenses and maintain profitability for each tour.

Team Coordination and Leadership:

- Manage and lead the domestic operations team, including Tour Coordinators and Support Staff.

- Facilitate training and development programs to enhance team performance.

Vendor and Stakeholder Management:

- Build and maintain strong relationships with vendors, partners, and other stakeholders.

- Ensure timely and efficient communication to resolve operational challenges.

Customer Experience and Safety Compliance:

- Ensure exceptional customer experiences by addressing student and school requirements.

- Implement safety protocols and manage emergency situations effectively.

Process Improvement and Reporting:

- Continuously improve operational processes for efficiency and effectiveness.

- Generate detailed reports on operational performance, budgets, and customer feedback.

Qualifications And Requirements:

- Bachelor's degree in Business Administration, Travel & Tourism Management, or a related field.

- 5+ years of experience in operations management, preferably in the travel or education sector.

- Strong leadership and team management skills.

- Excellent organizational and problem-solving abilities.

- Proficiency in budget management and cost optimization.

- Outstanding communication and negotiation skills.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Preferred Skills:

- Experience in educational travel or student tours is highly desirable.

- Familiarity with safety regulations and risk management practices.

- Knowledge of travel logistics, vendor management, and customer service.

Why Join EdTerra?

Be a part of India's leading student education travel company.

Opportunity to make a meaningful impact on student learning and growth.

Collaborative and dynamic work environment.

Competitive compensation and growth opportunities

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