eCommerce Manager - eCommerce

Roles & Responsibilities

- Effectively manage, support brand and manage daily operations of various brands to ensure continuing contribution to business volume, profit and ROI objectives

- Owning the merchandising plan and cataloguing activities for the brand across all digital channels

- Own and execute listing, keyword and catalog optimisation across marketplaces for listing ranking

- Devise and execute the pricing promotions for the brand across all marketplaces

- Plan and run e-commerce Ads on all marketplaces within the allocated budget and defined RoAs target

- Expand online presence of products with a focus on key online partners like Amazon, Flipkart and other

- Monitor key operational metrics across cataloguing, merchandising, pricing, order fulfilment, returns management cost management.

- Entire Panel Management including

Inventory Analysis

Logistics, Pick-Up and Returns management

Advertising Management

Payment Reconciliations and claims management

Customer Service Management

Reviews and Seller Ratings Improvement Process Management

Raising Disputes and grievances

Onboarding to various marketplaces , FBA/FA/Smart operational models

Skills required:

- 3+ Years of experience as Ecommerce Manager with brands/marketplaces or related agencies is mandatory

- Understanding of pricing , promotion and marketing/advertising strategies for online channels with hands-on experience

- Well-versed in MS-excel

- Familiarity to e-commerce operations and processes is mandatory

- Relationship management with counterparts on marketplace/online channels