eCommerce Consultant - Supply Chain Consulting

Role: e-Commerce Consultant

Role Summary: 

- The role requires an individual with 4-8 years of experience in the e-Commerce implementation, analytics or managing portfolio.

- The ideal candidate should be able to understand the client's requirements, convert them to the user stories, work with the UI/UX designers to get the website/app mockups designed, liaise with the e- commerce platform technical team to get the requirements developed and delivered on time as per the business requirement.

Experience in e-Commerce platform implementation would be an added advantage.

Job Description:

- Program management for the e-Commerce implementation/management for the client

- End to End E-Commerce platform setup by working with the technical partners

- Convert the business requirements to detailed user stories and plan the development sprints

- Work with the UI/UX designers and get the website/app mockups developed

- Manage the feature development, SIT, and UAT testing

- Identify the right KPIs for the post launch adoption strategy and use of web analytics applications e.g. Google Analytics, Firebase, etc. to track the app performance

- Assist customers/clients with technical queries related to the functionalities developed

- User training on the features at go live and the future releases

- Project delivery to ensure the project is delivered on time

Educational Qualifications:

- Strong educational background from reputed engineering and management school

Required Skills:

- Excellent communication and interpersonal skills to interact with internal and external stakeholders

- Ability to work on complex application/technical problem identification and resolution

- Comfortable with applying technical solutions to business/technical problems through customer interactions, design, debugging, testing, and integration/implementation

- Minimum 4-8 years of work experience in e-Commerce domain is preferred

- Exposure to e-commerce Platform implementation or e-Commerce analytics is a plus

Personal Attributes :

- Ability to cope in a complex and fast-changing business environment and to respond calmly and rationally to changing aspirations in a deadline-driven situation

- Updated with the recent changes in the e-Commerce domain on the business and technical trends

- Works independently on complex processes and modules that may be used by one or more programs or systems

- Strong planning and organizing skills including the ability to manage several work streams simultaneously

- Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally

- Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels

- Good team player, self-motivated and able to work on own initiative

- Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues

- Ability to balance conflicting and changing demands through prioritization and a pragmatic approach