eClerx - Manager - Learning & Development

eClerx is recognized in the talent market for providing best-in-class learning and development opportunities to its people across levels and business units. The firm's L&D team has won numerous Brandon Hall awards for Excellence in Learning and Development and the MAKE (Most Admired Knowledge Enterprise) India and MAKE Asia awards for KM.

Senior Process Manager Role and responsibility:

- Contribute to the development of the firm's L&D strategy - aligned to the firm's broader strategy and vision and the HR team's priorities

- Beyond knowledge and skills - create environments and experiences that foster and inspire connection, engagement, innovation and extraordinary effort

- Build out the firm's vision for a 'Skills University' - design a future-fit workforce, break down organizational silos, repurpose talent and skills at scale, and put our people at the helm of their careers

- Collaborate with senior management and operations stakeholders to assess learning needs, identify skill gaps, and determine upskilling priorities for different employee levels and verticals

- Design and develop comprehensive learning solutions, including instructor-led training, e-learning modules, blended learning programs, job aids, and other relevant materials

- Evaluate the effectiveness of learning programs through assessments, surveys, and feedback mechanisms, and make necessary revisions to improve program outcomes

- Stay updated with the latest trends and best practices in learning and development and OD, incorporating innovative techniques and technologies to enhance the learning experience

- Collaborate with SMEs and internal trainers to leverage their expertise in developing and delivering specialized learning interventions

- Working on other special HR projects as per need.

Technical and Functional Skills:

- The ideal candidate will have at least 2+ years of experience.

- Should have experience into arranging IT skills training.

- Program management skills, including managing details, and keeping multiple tasks/projects on track.

- Strong verbal, written, and interpersonal communication abilities.

- Strong analytical skills and experience using and presenting data to make decisions. (Excel)

- Strong instructional design skills, including evaluation methodologies; experience with global design.