EC-Council - Director - Operations

Director - Operations

- The position manages support functions essential to sales force productivity. These include planning, reporting, lead management, sales process optimization, sales program implementation, sales compensation design and administration.

- The position is also responsible for the overall effectiveness of the assigned departments of the organization.

- Stated position also works closely with promoters and directors to ensure the appropriate objectives and priorities are aligned with the vision and goals of the organization

Job Responsibilities:

- Design, lead and drive organizational effectiveness and productivity improvement initiative.

- Develop strategy, sales plans and profit targets

- Ensure each department operates in compliance with all legal requirements.

- Develop and monitor sales operations process.

- Recommend and administer policies and procedures to enhance operational effectiveness and efficiency.

- Responsible for overseeing all administrative functions of HR, Facilities, Product and Services.

- Delegate Administrative tasks, such as accounting, paperwork and payroll.

- Ensure administrative efficiency, proper procedure, implementation of policies and employee morale.

- Evaluate Financial and Human Resource Management activities to ensure compliance with statutory rules and regulations.

- Effective interaction with business owners including mangers of departments in developing and implementing administrative policies and procedures.

- Responsible for liaising with all the government authorities.

- Apprise management on the changes that take place in connection with government rules and regulations related to business.

Education and Experience Required:

- Post graduate degree in Management with sound knowledge and rich experience in handling administrative functions with reputed organization

- 10+ years of experience in IT Operations roles

- Significant experience in building and managing IT Policies and processes

- Working with a large set up of at least 500+ employees

- Team Management experience - should have led a 20-30 member team reporting to him / her directly & done their performance appraisal etc.

- Having experience of ISO compliance

- Having experience in the HR functions and should have a background in admin activities

Knowledge and Skills Required:

- Sales experience or deep understanding of sales processes. Sales leadership experience is a significant plus.

- Ability to strike strong working relations.

- Business acumen

- Strong analytical and influencing skills.

- Organizational agility and attributes of leadership.

- An ability to leverage systems and processes for implementing effective change programs.

- Result oriented.

- Excellent project management and implementation experience

- Excellent interpersonal, communications and presentations skills