EBSCO - Assistant Manager - Order Management & Operations

- Leads the end-to-end order-to-cash (O2C) process for company which includes Billing, Collections and Cash.

- Provides strategic direction and operational leadership for all O2C initiatives.

- Defines and executes standard processes across all locations.

- Manages key metrics to ensure compliance with service level agreements, KPI's and benchmarks against industry leaders.

- Analyses collection processes and establishes best practices for all receivable types.

- Cultivates an environment that encourages maximum productivity and service effectiveness, professional development, open communication and teamwork.

- Ensures appropriate training and knowledge transfer occurs across all relevant business processes.

- Ability to manage multiple priorities and to thrive under tight deadlines and high-pressure situations.

- Prepare the various report, MIS and Dashboard as per management requirement

Desired Qualification and Experience:

- Ideally degree educated or equivalent in a related discipline, however experience is more important for this role.

- Subject matter expert on the end-to-end credit and collection process.

- Ability to actively engage stakeholders, clients and staff to ensure processes are executed consistently.

- Intermediate knowledge of accounting.

- Strong interpersonal, communication, Analytical and negotiation skills.

- Experience with SAP or similar ERP system, MS Office is desirable. Experience in Oracle NetSuite CRM, Salesforce CRM tools is preferable.

- Experience in revenue recognition and analysis. Experience on handling statutory and internal audits including query handling, schedule preparation

- Excellent organizational skills, ability to multi-task, judgment skills with independent decision making ability, research and analytical skills, understanding credit risk, and focus on finding solutions