Ebizon - Senior Manager - Operations

Company Overview:

Ebizon is a leading e-commerce and digital activation agency renowned for driving success for brands and retailers on a global scale. With a track record of assisting over a dozen billion-dollar companies, we specialize in consulting, technology, operations, and digital marketing, helping our clients manage and enhance their unique brand presence online. Our mission is to provide innovative solutions that propel our clients' e-commerce and digital strategies to new heights, ensuring they achieve their business objectives and stay ahead in a competitive digital landscape.

Position Summary:

- As the Senior Manager, Operations at Ebizon, you will play a pivotal role in overseeing and optimizing our operational processes to support the efficient delivery of our e-commerce and digital activation services.

- This role requires a seasoned leader with a deep understanding of operational management within the digital and e-commerce sectors.

- You will be responsible for driving operational excellence, managing cross-functional teams, and ensuring that our service delivery aligns with our clients strategic goals and industry best practices.

Key Responsibilities:

Operational Strategy and Management:

- Develop and execute operational strategies that align with Ebizons business objectives and enhance our service delivery capabilities.

- Oversee daily operations to ensure efficient and effective execution of projects and client engagements.

- Implement and refine operational processes to improve performance, scalability, and client satisfaction.

Process Optimization:

- Identify opportunities for process improvements and implement best practices to streamline operations and enhance efficiency.

- Leverage data analytics to monitor operational performance and drive continuous improvement initiatives.

- Ensure operational processes are agile and adaptable to meet the evolving needs of our clients and the digital landscape.

Team Leadership and Development:

- Lead and mentor a team of operations professionals, fostering a collaborative and high-performance work environment.

- Set clear objectives, conduct regular performance reviews, and provide constructive feedback to support team development and achievement.

- Promote a culture of innovation and excellence, encouraging team members to contribute ideas and solutions.

Project and Client Management:

- Oversee the management of key client projects, ensuring that they are delivered on time, within scope, and to the highest standards.

- Coordinate with cross-functional teams, including technology, marketing, and consulting, to ensure seamless project execution.

- Address and resolve any operational issues or client concerns promptly and effectively.

Stakeholder Engagement:

- Collaborate with internal stakeholders to align operational activities with strategic goals and client requirements.

- Engage with clients to understand their needs, gather feedback, and ensure that our services meet or exceed their expectations.

- Represent Ebizon in client meetings, industry events, and conferences, showcasing our operational capabilities and achievements.

Compliance and Quality Assurance:

- Ensure that all operational activities comply with industry standards, legal requirements, and organizational policies.

- Implement quality assurance measures to maintain the high standards of our service delivery.

- Conduct regular audits and reviews to assess operational performance and identify areas for enhancement.

Qualifications:

- Bachelors degree in Business Administration, Operations Management, or a related field; advanced degree preferred.

- 8-12 years of experience in operations management, with a focus on e-commerce or digital marketing.

- Proven track record of managing complex operations, optimizing processes, and leading cross-functional teams.

- Strong analytical and problem-solving skills, with experience using data to drive decision-making and improvements.

- Excellent leadership and communication skills, with the ability to interact effectively with clients and internal teams.

- Proficiency in operations management tools and software, with a solid understanding of digital marketing and e-commerce trends.

Why Join Us:

At Ebizon, you will be part of a dynamic and innovative team dedicated to transforming the digital landscape for leading brands and retailers. As a Senior Manager, Operations, you will have the opportunity to drive operational excellence and make a significant impact on our clients success. We offer a collaborative work environment where your expertise and contributions are valued and rewarded.