e-Vitmamin - Manager - Customer Success

Responsibilities:

Customer Relationship Management:

- Develop and maintain strong relationships with customers to understand their needs, goals, and challenges.

- Work cross-functionally to ensure all internal teams are aligned in supporting customer success.

- Proactively identify customer issues and proactively develop solutions to mitigate any roadblocks.

- Conduct customer visits (in-person or virtual) to gain deeper insights and identify growth opportunities.

Success Measurement and Reporting:

- Manage all customer account health reporting metrics and analyze data to identify areas for improvement.

- Track customer adoption, engagement, and satisfaction to measure the success of our platform and customer success initiatives.

- Develop and present reports to internal stakeholders on customer success metrics and key performance indicators (KPIs).

Qualifications:

- Minimum of 1+ years of experience in customer success or a related field (account management a plus).

- Proven track record of building strong relationships with clients and exceeding their expectations.

- Excellent communication, interpersonal, and presentation skills.

- Ability to analyze customer data and translate insights into actionable strategies.

- Strong problem-solving and analytical skills with a proactive approach to addressing customer challenges.

- Willingness and ability to travel (as needed)