eCommerce Manager

The E-Commerce Officer will be responsible for managing and optimizing our presence across all e-commerce platforms, including but not limited to Amazon, Flipkart, and TATA Cliq online store. The ideal candidate will have a strong understanding of e-commerce best practices, digital marketing, and customer engagement strategies. This role requires a proactive and results-driven individual who can effectively coordinate with various departments to ensure seamless e-commerce operations.

Responsibilities:

- Manage product listings, descriptions, images, and pricing across multiple e-commerce platforms.

- Ensure all products are accurately represented and optimized for searchability and conversion.

- Monitor and analyze product performance and make data-driven decisions to improve sales and visibility.

- Coordinate with the inventory team to ensure stock levels are maintained and accurately reflected online.

- Oversee the order fulfillment process, ensuring timely and accurate delivery to customers.

- Resolve any issues related to orders, including returns, refunds, and customer complaints.

- Develop and implement e-commerce marketing strategies, including promotions, discounts, and advertising campaigns.

- Collaborate with the marketing team to create and execute digital marketing initiatives, such as email campaigns and social media promotions.

- Analyze campaign performance and adjust strategies as needed to maximize ROI.

- Monitor customer feedback and reviews on e-commerce platforms, responding to inquiries and resolving issues promptly.

- Implement strategies to enhance customer satisfaction and retention.

- Gather and analyze customer data to identify trends and opportunities for improvement.

- Generate regular reports on e-commerce performance, including sales, traffic, conversion rates, and customer behavior.

- Conduct competitor analysis to stay informed about market trends and adjust strategies accordingly.

- Provide insights and recommendations to senior management based on data analysis.

Requirements:

- Master's/Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field.

- Proven experience in managing e-commerce platforms, preferably in a similar industry.

- Strong understanding of SEO, SEM, and digital marketing principles.

- Proficiency in using e-commerce management tools and platforms.

- Excellent analytical and problem-solving skills.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team in a fast-paced environment.

- Attention to detail and a high level of organizational skills.