DYD - Vice President - Services

VP Services

Experience : 10-15 years

- DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.

- At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Qualifications :

- Knowledge & Experience of Car Service & Service parts Operations

- Understanding the nuances of Car Repair Industry, business KPIs, profitability matrix

- Product & General Automotive Business Knowledge

- Customer Handling Skills

Goals :

- Ensure Customer Satisfaction

- Ensure High Quality Standards

- Increase Market Share

- Ensure Customer Service Department Profitability

- Monitor Expense Control

- Maintain Employee Retention & Satisfaction and ensure training is done

- Meet Dealers Performance & Profit Guidelines

- Meet Manufacturers Performance & Operational Guideline

- New customer acquisition and retention.

- Ensure profitability through identifying new revenue source and business development.

- Coordination between group branches to ensure uniform practices and SOP

- Ensure profitability through identifying new revenue source

Roles & Responsibilities :

- Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area

- Generate Stable Profitability for Business

- Setting of Service & Service parts Performance Targets

- Monitor Customer Satisfaction Reports & Trends

- Share Customer Satisfaction Information with Service & Service parts Personnel

- Establish Yearly Targets & Competitive Compensation Plan

- Set Marketing Strategies to Target New Business

- Tracking Competitors Activities

- Development of Innovative Offers for Customer

- Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labor Utilization, Labor & Service parts Sales, Inventory Control, Service Rate)

- Provide Monthly Performance Results to the Dealer Principal

- Maintain Service & Service parts Coordination through regular meetings

- Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics

- Establish Performance & Customer Satisfaction based Incentive Scheme

- Monitor Service Shop Environmental & Safety Issues

- Ensure Facility Standards are maintained

- Monitor training function to ensure trained manpower availability

- Guide & monitor group parts function to ensure min inventory with target SR.