DXC - Delivery Project Manager - Resource Management

Project Description:.

- We are looking for an experienced internal line manager who will be focused on supporting our delivery organization with people management, delivery tracking, and monitoring, and developing relationships with clients.

- We are looking for strong people person, but must have the ability to multi-task and be self organizing.

- There are no direct projects involved with this role.

Responsibilities:.

- You will drive delivery, quality and productivity in global delivery teams for the global Swiss bank in Wealth Management area in India, actively supporting new business growth.

- Identifying customer needs and overseeing service delivery within the business context.

- Have and ability to suggest competitive and innovative technical decisions, to get the clients buy-in and deliver commitments.

- Liaise with project teams up to 60 people, and internal/external stakeholders with possibility of further growth.

- Leadership with the overall responsibility for the teams motivation, assisting in resource planning, procedures, coaching and team/project performance.

- Providing daily operational support to the team, covering staff queries, feedback and assistance, and implementing actions to achieve business/personal goals.

- Ensuring sharing of best practices/business domain knowledge/exploiting synergies between teams, whole team Risk Management (staff, project), attrition control.

- Working closely with EMEA/APAC Head to achieve project's business goals.

- Working on contract details (contract evaluation, extension, assignment of bonuses), involved in operational/tactical/strategic activities, responsible for hiring for the team/project.

- Monitoring and measuring the mood of team members and ensuring effective support.

Mandatory Skills Description:.

- Previous experience working as as Project Manager, Resource Manager, or on a similar role related to staff and client management (3+ years).

- Proven experience of sustaining team size of 50+ FTE, preferably in an outsourcing / offshore setup.

- Ability to efficiently and effectively communicate with team members, customer representatives, senior management.

- Pro-activeness, responsiveness, communicative, willingness to learn and grow professionally.

- Strong soft skills.

- Delivering innovative solutions for team moral and ability to speak to large audiences to explain solutions formulated.

- Understanding of SDLC.