DVP/VP - Customer Experience - Bank

Skills needed/Competencies :

- Proven experience in managing delivery and P&L of enterprise-level projects

- Implementation of Design Thinking methodology for digital transformation projects

- Deep experience in the digitization of physical journeys

- Experience of leveraging enablers such as Intelligent Automation, Fintech integrations to deliver optimized process

- Knowledge of competition and current trends in the financial industry

- Banking product and process knowledge

- Deeply familiar with agile ways of working, ideally with a Scrum Master certification

- Strong communication and cross-functional team management skills

Experience :

- 15+ years in banking and driving customer journey led digital transformation projects

- Should have managed a team of agile experts and have experience in implementing projects at scale in Banking

- Should have worked in a compliance-driven atmosphere & aware of regulatory guidelines

- Conversant with best market practices/ assessment approach