DVP - Customer Service & Quality - Financial Group

This role is to drive a customer centric culture and customer friendly processes in the company through effective implementation of various initiatives through technology and process which can help organization improvise on business performance through customer and distributor delight.

The position has to work with organization line of Business Heads i.e. CEO, Customer Service Head and Quality Head and bring standardization in managing our customer service through various touch points i.e. Call Center, CRM's, Distributors, Front Line Sales, Branches etc.

Core focus is to drive Customer Centricity Culture and implement Best practices that the Industry can offer to its customers

Need some one who has experience in implementing customer service enhancement strategy, retention strategy, drive lead generations and revenue enhancement schemes along with the product and sales. etc.

Candidates from Hospitality / Aviation industry preferred.

The position is based with large financial group based in Mumbai.

Anish Handa
Dimensions HRD Consultants
Ph:011-434033333