Dvio Digital - Associate Director - Client Operations

We are looking for an experienced and client-focused Associate Director to lead client operations.

This role will involve managing strategic relationships, ensuring exceptional service delivery, and maximizing client satisfaction and retention.

The ideal candidate will bring expertise in advertising or digital marketing, strategic thinking, and strong leadership skills to drive client success and agency growth.

Key Responsibilities:

- Client Relationship Management: Develop and maintain strong client relationships, delivering value, quality, and responsiveness to meet their objectives.

- Primary Client Contact: Act as the main point of contact, deeply understanding client needs and expectations.

- Strategic Sell-In and Ideation: Partner with Strategy and Creative teams to develop and implement sell-in strategies, pre-condition clients, and protect core campaign ideas.

- Media Planning and Execution: Lead strategic media planning, annual campaign development, and execution discussions with clients.

- Project Oversight: Manage project tracking, timelines, and budgets to ensure on-time, within-budget delivery.

- Revenue Maximization: Drive revenue growth through client retention, contract renewals, and maximizing client value.

- Insights-Driven Solutions: Offer insights-led, strategic solutions to brand challenges through Provocative Planning and media tools.

- 360-Degree Media Approach: Present integrated media solutions, covering all digital marketing channels for a comprehensive strategy.

Skills and Qualifications:

- Problem-Solving: Proactively identify and address potential issues, developing solutions to minimize risk.

- Communication and Interpersonal Skills: Excellent oral and written communication, with strong interpersonal skills to manage client relationships effectively.

- Technical Proficiency: Skilled in Microsoft Office applications (PowerPoint, Excel, Word).

- Negotiation: Proven negotiation skills to secure optimal outcomes for clients.

Industry Experience: Minimum 6+ years in an advertising or digital marketing organization is mandatory