Dure Technologies - Technical Project Manager

- Provide high level of support to end-users

- Problem management - resolving recurring incidents permanently, performing break fixes and implementing preventative action items

- Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.

- Resolving escalated customer complaints without the need for team lead intervention.

- Documenting troubleshooting and problem resolution steps.

- Participation in providing training to customers as required.

- Must have substantial understanding of the enterprise software development life cycle as well as hands-on programming and diagnostic skills.

- Must have strong ability to work independently on complex issues, and to collaborate efficiently with internal experts to resolve customer issues quickly.

- Hands-on Java/J2EE programming and diagnostic experience

- Knowledge of Oracle and/or SQL server, including the ability to write complex SQL queries.