Dure Technologies - Freelancer - Technical Project Manager - Contractual Role

- Manage team to achieve customer satisfaction and ensure appropriate resources are in place.

- Manage support operations. Ensure incoming chats, emails,, and calls are handled with the highest priority and efficiency.

- Manage the implementation of processes and plans to ensure effective delivery of Live Support.

- Provide training to customers as per requirement.

- Must have substantial understanding of the enterprise software development life cycle as well as hands-on programming and diagnostic skills.

- Direct investigation and ensure resolution of all escalated issues related to service delivery and customer satisfaction, ensure timely communication to customers.

- Ensure effective communication in the organization; ensure new information is coordinated with support teams and partner teams.

- Lead in driving the organizational vision, global projects and initiatives; proactively identifies more efficient strategies to promote efficiency.

Required competencies:

- Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Business Acumen, and Technical Aptitude.

- Experience with technologies such as Java/J2EE programming,Oracle and/or SQL server