Dunnhumby - Practice Lead - Manufacturing

WHY I DO MY JOB | Job purpose

To develop, deliver and manage the dunnhumby client plan for the customer-loyal journey of the clients or categories by delivering recognisable value which demonstrates how to gain competitive advantages from applying customer insights and why customer loyalty matters.

WHAT I DO | Key accountabilities

- Leads a team of Senior Client Leads and Client Leads in executing the ongoing strategy and tactics for the client (supplier and retailer) supporting the Client Director in developing and refining the ongoing strategy and tactics for their client group.

- Owns the overall client or category relationship applying a high level of category knowledge to improving it and ensuring escalation of any threats to the relationship both internal and external to their organisation.

- Collaborates relentlessly with Client Solutions Managers and Communications & Media Client Managers in order to create a ‘joined up’ approach for the client and to deliver against an integrated overall client plan.

- Delivers accurate, creative and actionable customer insights from dunnhumby’s tools, analysis and consultancy and drive the embedding of it within the client’s team in order to create measures for the Client’s Shoppers and customer loyalty.

- Manages elements of the Organisation Engagement efforts, as assigned, toward enabling a sustainable customer-loyal culture (people, process, beliefs) by driving the application of insights, value-creation and embedding of customer insight and dunnhumby’s services within the Client’s teams

- Delivers against revenue targets for the client or client group and targeting/developing future revenue opportunities for each client whilst meeting dunnhumby CTG targets.

- Captures the value created for Client’s Shoppers through the creation of case studies and be an advocate of best practice sharing between teams in dunnhumby.

HOW I DO MY JOB

Who I work with

INTERNAL

- Client Leadership Team

- Communications & Media Client Managers

- Client Solutions Managers

- Capability Managers

- Analysis Managers and Senior Analysts

- Corporate Functions e.g. Finance, HR, Legal etc.

EXTERNAL

- Category Managers/Directors

- Account Managers/Directors

- Insight Managers/Directors

- Customer Marketing Managers/Directors

- Brand Managers/Directors

- Board Members (occasionally)

Qualifications

DESIRABLE - Master’s/Post-graduate degree or equivalent in a Business related subject

ESSENTIAL - Bachelor’s degree or equivalent in any subject