DTDC - Zonal Manager - Operations

Designation - Zonal Operations Manager

Zone- North Zone

Location- Delhi Apex

Role Overview

Operation Manager has the overall responsibility for planning and execution of entire Air & Surface Operations of the Zone & implementation of Operations SOPs. Daily responsibility included activities like management of incoming consignment to load connection directly to Airways, securitization of all Vendor bills & process for payment & Surface management at Zonal Level. Data analysis on total consignment delivered, booking report, revenue status and resolution of major complaint & queries.

Responsibilities:

- Time Management to work with multiple branches and managers across a large Zone, driving many miles to coordinate Branch/Franchisee visits and reviews

- Improve Zonal processes, policies, and practices so as to achieve company's goals and ensure regional stores adhere to company-wide laid down rules and guidelines

- Excellent Leadership skills to keep their employees motivated, resolve conflicts and make hard decisions

- Coordinate, monitor, and manage various Franchisees/branches within a particular geographic region

- Good Decision making skills/ability that affect the company

- Help improve the efficiency of support services like communication channels and IT; and also ensure free flowing communication amongst the stakeholders

- Work hand-in- hand with top management (serving as a link between them and the individual Branch) in order to develop and implement new plans/ideas that will enhance the operations of the company at large

- Assist in the recruitment, establish work schedules and evaluate regional performance at the end of a given period

- Responsible for overall performance of all first mile and last mile

- Conduct and attend Zonal / regional meetings for assigned regions

- Ability to Analyze and think strategically

- Reviews service KPIs and addresses metrics that are not meeting targets

- Responsible for all aspects of financial oversight for the Zone

Essential Skill Set:

- Man-management

- Analytical abilities

- Effective communication skills & command in local language

- Computer knowledge

Qualifications and Experience;

- Graduate or Post Graduate with minimum of 6 - 15+ years of experience in operations in courier industry.