DTDC - Program Manager - IIM/XLRI/ISB/FMS/MDI/JBIMS

The express and Logistics Industry in India is going through a rapid change and to adapt to the changes and further strengthen its position as the most preferred courier service, DTDC is going through a transformation that will allow it to become even better, smarter, and faster. In our Industry, transformation is largely composed of technological advancement, and therefore, we need smart, solution-oriented, and hardworking Program Managers to help us reach our goals. The ideal candidate will be comfortable outlining and planning all aspects of work related to a given project such as budget, timelines and teams. They will have strong communication skills that enable them to effectively communicate with all relevant teams. This individual should be able to foresee any problems related to the completion of a project and act in a timely manner to mitigate any issues. The program manager coordinates activities between multiple projects to ensure they align with the organization's goals.

Responsibilities:-

- Designing, developing, and deploying the project and program-specific strategies.

- Collaborating with key stakeholders for scoping and prioritizing development activities based on the business impact/ team KPIs.

- Measuring and monitoring each project from inception to delivery, including tracking and communicating status, identify and tracking cross-functional dependencies, proposing options to mitigate risk and drive issues to resolution

- Proactively identifying and removing impediments on behalf of the team or negotiating with stakeholders when the project scope change

- Setting program management best practices, processes, and mechanisms for continuous improvements.

- Lookout for scope creeps and figure project impact in terms of cost, effort, timelines, trade-offs accordingly

- Communication of project timelines, risks, achievements to internal and external stakeholders including leadership

- Problem-solving, removing blockers and over time enabling delivery teams i.e. engineering, marketing, ops, setup, reporting etc to do so for themselves

Qualifications:-

- A bachelor's degree or above in engineering, business, or related disciplines

- MBA/PGDM (IIM/XLRI/NIIT/Top B Schools)

Prerequisites:-

- 2-4 years in management consulting or program management experiences

- Real day-to-day customer-facing experience and high customer empathy

- Assembling, leading, and working within cross-group and matrixed team environments

- Problem-solving ranging from conceptualization to implementation

- Demonstrated performance in prior roles, with increasing levels of responsibility and independence

- Skills to communicate complex ideas effectively, Impeccable attention to detail.