DTDC Express - Branch Manager

Role Description:

- The Branch Manager will be responsible for the overall management and daily operations of the branch.

- This includes leading a team, ensuring customer satisfaction, achieving financial targets, and driving business development initiatives.

- The role also involves maintaining strong relationships with key stakeholders and ensuring the smooth operation of logistics and supply chain activities.

Key Responsibilities:

- Daily Operations: Oversee the daily activities of the branch, ensuring efficiency and adherence to company policies.

- Team Management: Lead, mentor, and manage the branch team to achieve operational excellence.

- Customer Satisfaction: Ensure high levels of customer satisfaction through effective service delivery and relationship management.

- Financial Management: Meet financial goals by managing budgets, controlling costs, and driving revenue growth.

- Business Development: Identify and pursue new business opportunities to expand the branch's reach and impact.

- Stakeholder Relations: Build and maintain strong relationships with key stakeholders, including clients, vendors, and regulatory bodies.

Qualifications:

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- In-depth knowledge of logistics and supply chain management.

- Financial acumen with budgeting and financial planning skills.

- Proficiency in customer relationship management.

- Strong problem-solving and decision-making abilities.

- Experience in the logistics industry is an advantage.

- Bachelor's/Master's degree in Business Administration, Logistics, or a related field