DSCI - Sourcing - Quality - BPO

Number of Positions: 1

Function: DSCI – Sourcing - Quality

Sub-Process Name: Analytics & Reporting

Reporting to: Sourcing – Operations Manager

Location: Hyderabad

Shift Timings: Evening Shift

Job Scope includes :

Assume line management responsibility for a team of typically 8 - 10 Procurements Specialists, Sr Procurement Specialists and Analysts who provide Reporting & Analytics support for DSCI Operations and S&L Clients.

The Job Involves:

The activities of the team involve :

- Providing Strategic, Analytic & Reporting (MIS) support to Global Service Centers and S&L across regions.

- Proficient in providing SAP Reports, Spend Analysis, Supplier Profiling & Internal SLA MIS reporting.

- To validate and provide insights on the Spend Opportunity Assessment and help/support with data for Negotiations & Strategic decisions.

- Competent in Analysis & Judgment, Customer Relationship Management, MIS, BI tools & Microsoft Excel. Have basic Supply Chain knowledge.

- Groom/mentor team members to enhance process quality and efficiency by involving and empowering them with business nuances.

- Drive operationally driven activities, including evaluating the results and recommended next steps for further implementation.

- Closely work with Internal and External stakeholders in order to calibrate/support & execute the Analytic s & Reporting activities within Global Service Center’s and NA S/L.

- Adept at handling conflicts/escalation within the team and for S&L Clients

- Seasoned peoples managers who is able to groom and mentor team members to align and achieve career aspiration within the current DSCI set up

Skill Sets/Experience:

A. Excellent Verbal & Written Communication Skills

B. Preferably Post Graduate with overall at least 6 plus years of experience in Sourcing (Procurement) & MIS functions in ITES industry, with at least 2 years in People management/Leadership.

C. Basics Know-how of Sourcing – Procurement & Supply Chain, SAP & BI systems.

D. Expert in Analytics & Reporting processes.

E. Experience in designing /defining CTQ’s (Critical to quality) and SLA’s for processes.

F. Operational Excellence & Service Excellence Management.

G. Process Enhancements, Training & Development.

H. Knowledge in Transition Management.

I. Customer Relationship Management

J. Quality Orientation.

K. Seasoned People Manager.

L. Human Resources Practices.

M. Good Multitasking , prioritization, time management skills

N. Ability to work independently in complex, challenging, stressful environment

O. Should be able to adapt and be a Change ambassador.

P. Experience in handling multiple processes.

Q. Good Excel / Power Point / Word skills.

Competencies required for the purpose of Targeted Selection Process:

1. Work Standards

2. Technical / Professional Knowledge and Skills

3. Aligning Performance for Success

4. Building a Successful Team

5. Gaining Commitment

6. Information Monitoring

7. Building Trust

8. Customer Focus

9. Initiating Action

10. Managing Work (includes Time Management)

11. Planning and Organizing

12. Quality Orientation