Customer Success @ Dream11: Being a - user-centric- company, this is a critical function at Dream11. The Customer Success team is a combination of passionate, fun & highly communicative Dreamsters that work towards enhancing the playing experience of over 1.5 Crore sports fans on Dream11. Your role: - Execute watertight risk operating processes with 100% accuracy - Verification of user authenticity by validating various details on user accounts by checking ID proof and Bank documents - Investigating suspicious withdrawal requests for any fraudulent activity and take appropriate action in line with the operating procedures - Investigating user accounts for suspected fraudulent activity - Handling all user communication related to account verifications and fraudulent activity MUST Have: - Proficiency in written and verbal English - At least 2 years of experience in analytical or semi-analytical role, preferably in risk/fraud prevention/payments roles in online domain - Working knowledge in MS Excel and data analysis - Comfortable communicating with users over phone - Willingness to work in rotational shifts & work outside of office hours on a fairly regular basis during peak seasons Bonus: - Relevant experience playing fantasy sports - Worked previously at a fast growing consumer internet start-up - Can speak one or more regional languages apart from English

Mumbai

Dream11 - Associate - Risk Operations 

Dream11 - Associate - Risk Operations  ,Job Description for Dream11 - Associate - Risk Operations  in Dream11 in  Mumbai for (3-6) years of experience. Apply Now!

Job Description for Dream11 - Associate - Risk Operations  in Dream11 in  Mumbai for (3-6) years of experience. Apply Now!