Dr. Reddy's - Lead - Salesforce - Centre Of Excellence

Salesforce COE Lead

Description:

- Participate in business user requirements and understand the key operational & data challenges of the organization.

- Prepare business processes documents, URS and recommendations related to proposed solution.

- Develops functional specifications and system design specifications for client engagements.

- Oversee development of solution prototype

- Ensures issues are identified, tracked, reported on and resolved in a pro-active manner.

- Communicates needed changes to development team

- Develop clear roadmap & strategy to improve business KPIs and user experience Knowledge of implementation of Salesforce CRM preferably in Pharma business

- Hands on experience of integration with SAP, GCP etc.,

- Expert Functional knowledge of Sales and Marketing / Customer Support / Legal / Business Development / Supply Chain / Commercial processes etc., in Pharma or Healthcare domain

Solid references of successfully implementing CRM initiatives on Salesforce

- Ability to identify and leverage Best Practices and Digital Technology trends across Industries for Pharma Sales and Marketing with focus on Customer Experience

- Good understanding of Project management Methodologies (AGILE, KANBAN, SCRUM, etc.)

- Candidate would be expected to lead independently /minimal supervision - Managing, improving and leveraging the whole stack of Sales Force CRM, CLM and associated analytics, integration requirements

- Understand the current business and Technology Best practices to help business improve Sales Force productivity and Marketing effectiveness

- Effectively manage projects within schedule & budget in coordination with implementation partners.

Skills that are important for the job:

Technical:

- Certifications (Mandatory): 4X+(Sales Cloud Consultant, Marketing Cloud Consultant, Service Cloud Consultant)

- Project Management Methodologies (At least One): Agile, KANBAN, SCRUM

Behavioural:

- Reasoning and analytical ability

- Leadership skills

- Agility and attention to detail

- Good communication skills

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