DP World - CRM Administrator

Principal Duties/Responsibilities

- Responsible for maintaining the CRM system including updates, enhancements, building reports, managing dashboards, workflows, and security.

- Creation of licenses for new users and deactivating users no more associated with the organization

- Creating or updating training manuals and procedures for doing entries in CRM

- Enforcing new and existing user adoption by monitoring login history

- Proactively call out for queries / doubts with the right parties involved/ identifying & communicating error made by users to ensure it gets corrected.

- Creating custom reports and dashboards with the support of I/T specific to business units.

- Importing & Exporting data from/to as required to as per user and management requirement.

- Providing help-desk support to all system users and escalating to I/T if required.

- Working with I/T on development/enhancement implementation and back-end integration

- Provide ideas and suggestions in improving the process & support documenting of new procedures.

- Ensure timely completion of tasks with accuracy of the data as per instructions and business needs.

Key Skills:

- MS Office tools

- Data management

- Collaboration and Coordination

- Multiple Stakeholder Management