Dot & Key Wellness - Assistant Manager - Retail

Responsibilities:

Business Development: - Maintain a pipeline of target MT accounts Make pitches to new accounts - calls, meetings, visits On board new accounts - Agreement, TOT, Assortment, NIF, First Order, Asset & VM, Launch plans Relationship building with retailers at buyer, store and DC levels as required Conduct data analysis of each account, prepare reviews, and identify opportunities to drive business Assist in preparing material for Key Accounts meetings and JBPs Create internal deck for presenting new account information and proposal for review and approval

Sales - Monthly sales plan by account at Tertiary, Secondary, Primary levels and by Com, SKU Promotion and incentives planning by account Coordinate with retailer to get scan and SOH data for Inv and PO Collaborate with Field Manager to ensure BA and Merch productivity Market visits to track execution, competition deals, gather intelligence from field, guide merchandizers and BA Arrange in-store execution elements working with VM and POS

SCM: Plan first order of new accounts based on allocations and distribution points With retailer scan and SOH data, create POs and STOs for category managers - go VMI Work with D&K DC and Retailer DC / CM as required to ensure availability in stores Maintain healthy inventory levels in all the buckets - saleable, excess, CTE, expiry, damaged at Retailer and suggest corrective actions to CM to balance out

Process: Plan AOP in details by Account and review monthly results and variance Sales Reviews with all stakeholders - internal team, retailer, distributor, Field Manager Create tools, templates, process documents, collaterals, pitch material etc to manage MT business Understand and follow retailers' processes related to MDM, Listing, Ordering, Invoicing and Accounting for smooth operations

- Assist the Retail Store Manager in planning and implementing strategies to attract customers

- Coordinate daily customer service operations (e. g. sales processes, orders and payments)

- Track the progress of weekly, monthly, quarterly and annual objectives

- Monitor and maintain store inventory

- Evaluate employee performance and identify hiring and training needs

- Supervise and motivate staff to perform their best

- Coach and support new and existing Sales Associates

- Monitor retail operating costs, budgets and resources

- Suggest sales training programs and techniques

- Communicate with clients and evaluate their needs

- Analyze consumer behavior and adjust product positioning

- Handle complaints from customers

- Research emerging products and use information to update the store's merchandise

- Create reports, analyze and interpret retail data, like revenues, expenses and competition

- Conduct regular audits to ensure the store is functionable and presentable

- Make sure all employees adhere to company's policies and guidelines

- Act as our store's representative and set an example for our staff

Requirements and skills:

- Proven experience as a Retail Assistant Manager or similar position

- Experience with recruiting and performance evaluation processes

- Familiarity with financial and customer service principles

- Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics

- Proficient user of MS Office (MS Excel in particular)

- Leadership and organizational abilities

- Interpersonal and communication skills

- Problem-solving attitude

- Flexibility to work in shifts

- Bachelor's/Master's Business Administration or relevant field.

- Other Points: Location - Kolkata Language skills - English fluent, medium fluency in Hindi required