DMI Finance - AVP - Retails Operations - Digital Lending

JOB PURPOSE

Develop, assess, and implement financial objectives and operational policy; Act as key advisor on resource enhancement and operational policy, providing guidance, education, and training; Oversee and assist management with annual budgeting, works towards reducing cost and in resource allocation; Utilize metrics to assess and drive operational performance, ensuring objectives are met.

Principal Accountabilities:

1. BAU Planning

- Drive overall operations, design SLAs, TATs to reduce the error rate and keep within the agreed benchmark

- Set up processes for the digital lending business and enjoying hands on experience in managing LOS, Virtual Assistant, Salesforce Service cloud and Customer Insights

- Ensure new processes to provide error free transaction support and adhere to traditional regulatory requirements required by RBI

- Guide & train the team on new process and integrations to increase efficiency and output

2. Stakeholder Management & New Channel Partner Onboarding

- Identify the needs of the channel partners and help them design processes to support business between both the organizations

- Design new processes to improve the interaction of systems from process point of view to reduce the lapse in the overall process

- Develop constructive and cooperative working relationships with our channel partners and maintaining them over time

3. Integrations

- Identify the needs of the channel partners and help them design processes to support business between both the organizations.

- Design new processes to improve the interaction of systems from process point of view to reduce the lapse in the overall process.

4. Process enhancements & improvements

- Collaborate with Business, Compliance, Risk and Technology functions and responsible for GL control and regulatory reporting for the Consumer Business

- Monitors Surveillance across Fintech Partners from KYC and AML perspective and helps in process innovation to reduce cost and faster addressal of the customer's need.

- Design and innovate existing process within the department to identify and implemented technology that can push towards paperless journey for the customers experience.

5. Vendor & Cost Management

- Ensure cost control through an ongoing business process re-engineering projects, increased productivity, and vendors re-negotiations wherever changes are required.

- Analyze internal staff costing to control expenses and for better manpower planning.

6. Team Management

- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance

- Guide & train the team on new process and integrations to increase efficiency and output.

- Support team on Skill improvement wherever required.

Work Experience:

- Minimum 10 years of experience

- Should have Banking & Lending operations background.

- Should have updated knowledge of lending process and solutions available for digital lending platforms.

- Exposure of Stakeholder and team management Experience in designing and maintaining the process Governance framework is additional.

- Sound knowledge of Operational Framework, Regulatory Requirements, and industry practices in digital lending.

- Strong Analytical Skills and Vendor management experience.