DM/Manager - Transitions - BPO

Manager (Transitions) – BPO Domestic Projects:

Job Specifications:

- Should be a graduate in any subject preferably in commerce

- Should have worked in BPO space in transitions for 5-6 yrs

- Operations experience in outbound / inbound processes would be an added advantage

- Over all experience of about 8 -12 yrs in BPO

- Good working knowledge of MS office tools with good presentation skills

- Working hours will be general shifts

- Flexible to work as the requirements will be time bound

Job Description:

- Responsible for end to end seamless Transition of processes owning them till 'go-live' status.

- Create the Solution Design with overall process Budget, Setting the roles & responsibilities of key Stakeholders (HR, Admin, TSG/Technology, Operations, Training & Development, Quality etc.)

- Understanding and Defining the critical path for the project

- Ownership of methodology & Transition governance process. Market benchmarking and also reviews as the regulatory environment around outsourcing evolves.

- Manage relationships with various work stream owners be the point of escalations.

- Drive follow up and closure of Risks, Issues and actions for all projects.

- Ensure proper escalation to all stakeholders

- Ensure best practices are captured in all Transitions

- Develop multi-level relationships to ensure project delivery goals are met as planned

- Ensure high levels of customer satisfaction by delivering project cost schedule and quality objectives

- Effectively identify, manage, resolve and mitigate key risks and issues impacting project delivery