DM - Customer Service - BPO

One of our premier client is looking for a Dy. Manager Customer Service. The candidate should have at least one year of post qualification experience in Operation Management.

Qualification: MBA or equivalent

The brief JD is given below:

1. Overall accountable for Customer service delivery.

2. Managing customer centric operations & ensuring customer satisfaction by achieving service quality norms

3. Maintaining cordial relations with customers to sustain of the profitability in the business.

4. Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm, and ensuring retention of business

5. Analyzing of all operational problems, customer complaints and take preventive and corrective actions to resolve the same.

6. Receive and respond to Key customer inquiries in an effective manner and provide relevant and timely information.

7. Visit the Key customers – PAN India & Visit company offices PAN India on regular basis to understand and resolve operational issues and concerns

Key Competencies:

(Most important competencies required for the role)

- Problem Solving

- Strong Team skills

- Persuasive communication skills