Divisional Manager - HR Digital

Reports to : Digital Workplace Leader

Direct reports: 2

Position summary: The HR digital leader is an experienced professional who leads the effort to create an excellent work & business environment/ecosystem through the adroit use of digital technology. The objective is to increase work agility, productivity and improve employee engagement.

The HR digital leader is expected to work along with the Digital Workspace Leader to focus on maximizing the effectiveness of individual employees, teams, workgroups and communities through the digital applications and services they use regularly. The HR digital leader is expected to create a work environment that ensures this goal.

This person does so by HR team and:

- Digitally enabling and Executing the needed organizational and process changes.

- Developing a digital workplace platform that incorporates consumer/social trends and technologies as appropriate.

- Applying user-experience principles to all digital interfaces.

- Testing emerging technologies (such as journey mapping, advanced analytics and artificial intelligence) appropriate to the context and building business cases for adoption of these technologies in the workplace.

Main Responsibilities -

- Works with IT Leaders, Digital Workspace Leader, stakeholders in other departments viz. Human Resources (HR), Administration and Business leaders to fulfil the digital workplace vision.

- Works with HR to understand employees' current challenges and experience, new roles and responsibilities, demographic changes in the workforce, globalization initiatives, changes in organizational structure. Incorporates this knowledge into digital workplace planning.

- Works with all the facilities management member to create a physical workspace design that complements its virtual design. Today's workforce desires a work environment that is flexible, intelligent and connected. Instrumenting the workplace via new-age technologies like the Internet of Things (IoT) is an increasingly important priority.

- Identifies "citizen IT" activities and works with the employees involved to bring these activities into the broader corporate technology portfolio, thereby establishing greater trust between employees and the IT organization.

- Works closely with partner ecosystems, colleagues and other external entities to build a robust digital ecosystem. Establishes a methodology for consistent implementation services, such as procurement, provisioning, deployment, training and promotion.

- Designs and implements Information security initiatives and ensures that appropriate security measures are implemented in all digital products and services.

- Ensures that the required IT Infrastructure is put in place to drive the digital initiatives.

- Leads the development, publication and maintenance of the corporate digital workplace architecture, as well as the roadmap for its future development, that matches and supports business needs.

- Develops metrics that allow the organization to gauge the success of its digital workplace investments. Ensures that this data is collected, analyzed, tracked, communicated using performance scorecards, and acted upon.

Other Key Responsibilities: Helps the Digital Workspace Leader in :

- Develops financial models that track all digital investments and operating costs

- Assists in Budgeting and Financial controls for the function

- Working with PMO and Internal IT Process management, ensuring process adherence by the delivery teams.

- Helps direct the development and execution of an enterprise-wide Information security, disaster recovery and business continuity plan

Reporting Line and Team Structure: This position reports into the Digital Workspace Leader. There are 2 direct reports - Mgr - Digital HRMS, Mgr - HR Operations

Governance and Key Relationships : The HR digital leader works with his or her direct manager to determine how to communicate the digital workplace vision, strategy and progress against the organization's goals to the top management.

The HR digital leader works with several key stakeholders like :

1. The CIO and senior IT leadership team. Most digital workplace initiatives will be implemented or integrated with the internal information systems and capabilities or cloud-based services. As a result, the HR digital leader is expected to build strong partnerships with IT colleagues to execute the digital workplace strategy.

2. Chief Financial Officer's offices. The HR digital leader will work closely with the CFO to understand and leverage the lessons learned from customer engagement initiatives, to explore the application of similar concepts into the workplace.

3. Business unit executive offices. The HR digital leader solicits input and gains an understanding of the workforce issues and opportunities from each business unit, before integrating them into the development of the HR digital workplace strategy.

Job Requirements :

a) Education : A bachelor's or master's degree in business administration, computer science, information management or related field, or equivalent work experience. Academic qualification or professional training in marketing, social or behavioral science is also desirable.

b) Experience :

- Ten or more years of work experience, preferably in business or IT management and ideally a combination of the two.

- Five or more years of progressive leadership experience in leading cross-functional teams and enterprise-wide programs, operating and influencing effectively across the organization and within complex contexts.

- Experience in designing strategic metrics and scorecards.

- Strategy or management consulting experience desirable.

- Experience in handling Information security, IT Operations and IT Governance will be an added advantage

C) Technical Knowledge and Behavioral Skills :

- Thorough understanding of new-age digital Cloud systems (AWS, Google, Azure) and services like AI, ML, NLP to deliver tangible business results

- Demonstrated ability of delivering projects involving Agile / DevOps methodologies, MEAN, Python, LAMP, REST/POSTMAN desirable

- Champion application of Lean methodologies and techniques like Six Sigma to simplify processes before digitization

- Strong interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals.

- Empathy for and identification with the leaders and employees in the organization affected by changes in the digital workplace.

- Demonstrated leadership. A proven track record of successfully leading complex, multidisciplinary talent teams in new endeavors and delivering solutions.

- Strategic technology planning experience. Experience in strategic technology planning and execution, as well as policy development and maintenance.

- Analytical skills. Outstanding analytical and problem-solving abilities.

- Ability to effectively guide and sustain people, process and technology change in a dynamic and complex operating environment.

- Seriousness or presence ("gravitas") to develop a digital workplace program, as well as to sell and embed it in all levels of the business.

- Fearlessness in suggesting or backing big ideas. Tenacity in focusing the information discovery process.

- Excellent oral and written communication skills. These skills will be used to explain digital concepts and technologies to business leaders, and business concepts to technologists; and to sell ideas and processes internally at all levels, including the board and investors.

- Effective leadership skills. These include team building, consensus building, the ability to balance team and individual responsibilities and achieving goals through others not directly under the leader's supervision, by working ethically and with integrity.

- Demonstrated knowledge of employee-facing services such as personal and group productivity tools, data discovery, intranets, knowledge management, social networks and technology support.

- Digital dexterity with consumer gadgets, apps and other technology services, along with the vision to see how they can improve employee agility and engagement.