District Manager

Job Description :

- Manage individual and cumulative store performance on key.

- Metrics like sales growth, AWO, product concerns, delivery on- time etc. for the mapped stores.

- Ownership of customer KPIs for stores under purview.

- Store performance metrics and customer

- Adherence to personal job plan (PJPs) inclusive of store visits, connects with store staff and conducting weekly store performance reviews and feedback calls with store teams.

- Adherence to PJPs, continuous improvement of store performance indicators.

- Analyse, evaluate and plan store maintenance through maintenance team by following the ticketing system.

- Ensure optimum look and feel of the stores is maintained.

- Store ambiance, customer feedback.

- Conducting staff meeting at periodic intervals and ensure n motivation of the team.

- Convey store challenges and problems to HR/senior management for resolution.

- Keeping Fun at work culture alive.

- Maintaining various MIS reports, analyses and identifying areas of opportunity for store performance OER, CS Audit, FIDA Liaison with Govt officials / environmental bodies( if required) for legal permissions/licenses.

- No escalations/ No adverse notice from statutory authorities.

- Responsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfaction.

- Quality compliance and working for quality improvement in consultation with Quality Dept

- Mystery audit score and number of OSL items.

- Developing and implementing procedures, control systems for maintaining hygiene and quality standards Audit score in surprise audits, NSF audits .

- Ensure profitability of operations and supervise all aspects of product management, monitoring food production to ensure compliance with quality & hygiene standards.

- Control cost of labour, utilities cost and maintenance cost at stores.

- Ensuring high quality services, resulting in customer delight and optimum resource utilization.

- Maintenance of good C-SAT score, resolve customer escalations, customer relationship.

- People Management, continuous Training of employees.

- Address training gaps for store teams, drive training plan as per SOP

- Guiding, mentoring team members to ensure efficiency in operations & meeting of individual & group targets

- Ensuring store level KPIs are met for food cost, utilities cost, and store performance