Distribution Ops Mgr - Pharma/FMCG/Logistics

We challenge ourself with Alcon's mission - to preserve, enhance and restore vision worldwide. As the leader in eye care, this mission means that we strive to make significant contributions in the fight to prevent and, one day, eliminate blindness. To that end, we are dedicated to providing the highest quality eye care products for treating various eye diseases and conditions.

Recognized by Fortune as one of the "100 Best Companies to Work For" in the U.S. for the past nine years, Alcon is guided by a culture of accountability. Our steadfast commitment to relationships with health and eye care professionals, our employees and the global community is at the core of Alcon's success.

To Learn more about our global approach or see how Alcon's history of corporate responsibility and excellence in research and development have made us the leading provider of eye care in the world, We strongly recommend you to visit the Alcon internet (www.alcon.com) and intranet site (www.alconnet.com).

Job Purpose

- Demand Planning, Indent Planning, Re-distribution Planning, 3PL Selection, Contracting & Management, Benchmarking/Service Level Monitoring, KPI/SLA Monitoring, Customer Responsiveness Survey, Expiry & Obsolescence Management

Major Accountabilities

- Work within the Organization for setting up Contractual Terms and Conditions for efficient engagement of Distributor/CSA Operations

- Work closely with the Distributor/CSA to ensure Operational efficiencies in Warehousing & Distribution incl. Order Processing

- Formulate & review SOP’s, SLA’s & KPI with the Distributor/CSA to ensure Customers needs are met.

- Work closely with the Distributor/CSA for all labeling and packaging requirements are met in compliance to local laws, guidelines and rules, including the control and disposition of expired/damaged/non-sterile goods.

- Carry out regular Operations review meetings with the Distributor/CSA to review the performance against set standards, and re-engineer processes to enhance performance and service capability.

- Carry out review of third party service providers/vendors in collaboration with Distributor/CSA.

- Constantly scan the 3PL landscape to develop alternate Service provider for Warehousing & Distribution.

- Ensure best-practice form within & outside the Industry are customized to enhance service capability of the Company.

- Review and analyze the Distribution reach and help in scaling up Distribution operations incl. warehouses/Stockist etc.

- Monitor Quarterly Pharma sample despatch movement from the Distributor/CSA’s Distribution points.

- Set up process for Complaint handling & monitoring as per company guidelines & Alcon complaint handling system.

- Perform benchmarking & Customer satisfaction surveys etc. to gauge Service capability

- Monitor Budgets & identify opportunities for cost optimization

- Ensure Distributor/CSA manages the COP & Web-portal.

- Coordinate with CSA/Distributor &Sales team for efficient turn-around of Bulk orders, Government orders, Tenders etc

- Act as liaison between Statutory Auditors & Distributor/CSA Team.

- Maintain data base of distribution centers and ensure the Operations run in a compliant manner.

Specifically looking for candidates from FMCG/Logistics or Pharma industry.

Candidates with 8+ years of experience, only need to apply

If interested in the above oppurtunity, please send us updated profile at latha.singh@alcon.com