Director - Warehouse - eCommerce Grocer Startup

Key Roles and Responsibilities:

Last Mile Execution:

- Own the city's multiple Hub's operations - Delivery through Hubs for Last Mile

- Ensuring that the KPI's are achieved. Manage stakeholders (i.e., warehouse managers, Hub Managers, logistics, buyers, CS, planning etc.).

- Recruit and groom Hub Managers and their team for high performance output.

- Drive business with focus on rapid scale and cost efficiencies. Also, recommending the locations for the new Hubs to balance the Cost/TAT metrics.

- Utilize order fulfillment data to understand customer expectations from the Last mile perspective. Identify areas of improvement and new solutions to deliver consistent and cost-effective logistics services

Partner Relations:

- Develop logistics partnership, negotiate contracts and manage logistic network performance.

- Identify and resolve problem areas for customers and logistic partners for consistent and transparent delivery experience.

- Scaling the Last mile operations in accordance with the growth plan of the business

Develop and Optimize Processes:

- Take big picture ideas and break them into actionable steps with progressive timelines for completion.

- Ensure the SOPs adherence across the Hubs through Hub Managers

Skills & Competency: <Role requirements in terms of competencies / skills>

- PNL Owner

- Bias for execution, Hustler

- Hands-on experience in logistics and supply chain management

- Program Management

- Understanding of Inventory Models and Performance Marketing

- Expertise in business modeling, Data Analytics

- Business Strategy

- Problem solving, RCA

- Stakeholder Management