Director/Vice President - Operation - Shared Services

Only Female Candidates Need To Apply

- Experience in Shared Services business preferred, leads India Team.

- Primary responsibility for ensuring that shared services in the region are delivered in a quality manner and in accordance with the Service Level Agreement

- Drives continuous improvement and Customer Support Excellence initiatives

- Networks and builds relationships with Business Leaders/key stakeholders in the region

- Resolves escalated customer issues

- Responsible for maintaining relationships with vendors in the region

- Member of ABO Leadership team in India

- Consults with Global Leadership and ensures regional voices are heard.

- Achieve or exceed balanced scorecard targets for the organization of responsibility.

- Manages profit and loss and asset utilization.

- Develops business plans based on the strategic goals set by business unit leadership.

- Grows the business profitably.

Manages multiple functions. :

- Through Managers, implements operating policies and procedures across multiple functional areas including customer service, finance, quality control, purchasing, materials management, and human resources.

- Where available, follows common global business processes as defined by Operation System functions.

- Anticipates, recognizes, facilitates and coordinates the resolution of cross-functional challenges that may impact organizational success.

- Builds and maintains strong customer relationships.

- Achieves high customer satisfaction ratings.

- Works with customers and employees to continuously improve customer satisfaction and to understand what the customer will need from in the future.

- Translates long-term business strategy into actionable short-term business goals for the organization.

- Champions Six Sigma and continuous improvement initiatives within the organization.

- Develops, leads, and motivates Managers; sets goals in training and development, performance,and career planning.

- Develops high-functioning teams.

- Maintains a deep understanding of all of businesses.

- Identifies and develops new business opportunities that are optimized

- Understands the region within which the organization operates as well as global products and presence.