Director/Vice President - Customer Success - Technology Enabled Logistics Business

Key responsibilities :

- Own customer outcomes. Identify the metrics that matter to our customers and drive results to deliver quantifiable impact to their business.

- Improve customer experience, increase revenue and reduce costs. We go a step beyond and help our customers as well.

- Attract world class talent and lead a high performing team across customer success, operations and analytics.

- Build long term relationships with our customers and partners

- Be responsible for annual recurring revenue, upsell and cross sell opportunities, customer NPS and retention.

- Establish an effective feedback loop that surfaces the voice of customer and influences product teams to evolve product and Services to support customers' success.

- Advance our competitive intelligence and consultative selling efforts by updating your team's playbook with the latest sales and engagement strategies.

- Represent Company values. As a leader, you will represent us not only to our customers but also the industry. Put the customer first in everything you do.

Preferred qualifications / skills :

- You have a track record of delivering customer outcomes. Minimum 5 years total experience with at least 2-3 years in a customer oriented leadership role, SaaS and / or Supply Chain consulting experience preferred.

- You have the ability to navigate uncertainty and ambiguity; steer the team with conviction in a fast paced environment.

- Ability to balance analytical decision making with intuition and sound judgment.

- A strong communicator with the ability to influence a wide range of internal and external stakeholders. The ability to demonstrate value is a key communication skill for this role.

We offer a competitive salary, equity, and a quality health insurance plan.