Director - Training - Healthcare Vertical - RCM/Provider Services/BPO Industry

Director Training - Healthcare Vertical BPO (RCM / Provider services) - MNC BPO.

Position Definition:

This role will be responsible to lead the capability development teams across multiple clients/engagements. Is expected to strategize, implement, own and govern end to end learning interventions across all stages of the healthcare provider business. This includes identifying and assessing current and future training needs, continuously developing and improving training content and delivery methods, partner with content design team to create e-learning courses and work with internal stakeholders and clients to support in meeting key KPIs.

Key Accountabilities/ Responsibilities:

- This leader of Training will be responsible for the following and will report into the Head of Capability Development for Healthcare

- Oversee all Training needs within all Healthcare Provider Training Operations

- Build predictable insight models that lets the business stay ahead of curve

- Meet KRA's as agreed and any that may get added due to business needs

- Responsible for developing and maintaining a training and development strategy for the Business

- Collaborate with teams across geos and verticals to share best practices and drive continuous improvement

- To oversee and ensure delivery of key training and development projects

- Provide strategic and tactical inputs to RFPs from a learning standpoint

- Lead the Training function for migration of new businesses from the Client site to desired work location.

- Execute projects on improving speed to competence.

- Work closely with the Client to understand their product/service and then design/customize the training content to ensure efficient knowledge transfer as may be required.

- Create and deploy frameworks for instructional design and training evaluation

- Work closely with Training Managers in the design and delivery of learning frameworks, practices and solutions during the development of the training program. Propose learning methodologies to best suit target audience.

- Plan for resources (People and Infrastructure) in a timely manner to avoid delays and likely impact on business deliverables.

- Manage budget for training tools and resources

- Design and execute strong governance plans to communicate with the internal Customers, Stakeholders and Clients to gain information, feedback and approval.

- Co-ordinate with other centers to share best practices, continuous improvement of content, delivery and ensure adherence to best practices identified in FSL training and on-job training.

Required Knowledge and Experience:

- Graduate/Postgraduate with 15+ years' experience - with at last 5+ years of training & development experience in healthcare (Provider) / RCM Process. Should be working as an AVP or Director Training in Healthcare BPO (RCM / Provider services).

- Mandatory CRCR Certification

- Thorough knowledge of Accounts Receivables and Payment Posting and overall Patient Financial Services

- Exposure to at least 2 of the major EHR applications - like EPIC, GE Centricity, Athena, Imagine, Next Gen etc.

- Experience in creating and managing strategic learning frameworks and deploying new age learning tools / practices.

- Experience in working with diverse culture and multi-level Stakeholders.

- Experience in developing and implementing training practices successfully across various client.

Interested candidates can mail their profiles ,call us @ 040-35596951 / 8977001402 to discuss the same.