Director - Strategic Accounts - IT

- The person will be responsible for managing and growing company's customer base. This position requires a rare and talented individual that excels in multiple business disciplines including business development, solution selling, consulting, project management and customer service.

- You'll divide your time between developing relationships, handling escalations, impacting customer satisfaction ratings and identifying new business opportunities within those key enterprise customers. You will work closely with key resources within company's to ensure that you and the customer are well-supported and successful.

- To be a good fit for this position you'll have at least 5 years of customer-facing, account management, project management, and ideally sales or consulting experience. You will need business process and technical aptitudes.

- Strong sales acumen, negotiation capabilities and a commitment towards winning business are strong assets.

- You will be or will quickly become a guide on the Integrated Learning and Talent Management industry, the company's application and the business processes that it supports. Excellent customer service skills are a requirement, as well as a positive and upbeat attitude to build satisfied and committed clients, and an entrepreneurial spirit.

- Finally, you'll need the professional maturity and savvy to manage and prioritise your time, work autonomously as a remote employee, and interact effectively with business and technical professionals internally and externally.

In this role you will ?

- Create account strategies and plans for key customer accounts to achieve stated customer and company's business objective.

- Attain or exceed sales quota by identifying customers' business challenges and aligning company's products and services to create elite solutions that deliver significant value.

- Build and expand relationships "high and wide" in customer organizations to expand the relationship footprint

- Collaborate with other functions to ensure excellent delivery of service, quality of work and the highest level of customer satisfaction possible

- The key focus is on BD/Cross Sell and Upsell with existing/strategic customers in India.

- Nurtures and manages relationships with the CHRO/CLO in an organization.

- Direct handling of escalations and day to day customer service

You've got what it takes if you have ?

- Total experience 18+ Years Minimum.

- 10+ years solid background in a customer-facing role along with account management or sales experience in the software industry

- Strong preference in HCM, SaaS, Solution sales or consulting experiences

- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

- Consideration for privacy and security obligations.

- The key focus is on BD/Cross Sell and Upsell with existing/strategic customers in India.

- Nurtures and manages relationships with the CHRO/CLO in an organization.