Director - Service Delivery - Insurance Domain

Experience:-

The ideal candidate will have 10 years of experience in Project Management in reputed IT organisations with 18+ years of relevant experience. The candidate should have technically strong and rich development experience with the ability to drive the project teams from a technology perspective. Experience in managing a P&L based cost centre, preferably in Insurance services - P&C and/or L&P. He/she should bring in strong and specialist operational leadership; process orientation and experience in implementation of standardized concepts. He/she will drive productivity improvements by clear target setting on local level and innovation in winning hearts and minds of team while enforcing local leadership.

To direct the service delivery of the Application Development and Maintenance Division towards meeting its goals, setting its structure, strategy, staff, systems and resources required to meet plans.

To ensure that the business vertical continuously improves the service offering to the company through proactive and effective leadership and guidance to all direct and indirect reports. To build the customers confidence in the service offering and to deliver the corporate plan and roadmap.

The priorities for the leader include:-

Implementing the AMOS vision of digitalizing and establishing the strategic mind set in the organization.

Leading and delivering the growth strategy through identification of attractive opportunities within the company. Providing leadership to the organization, to hire and retain the best talent for building a High Performing Organization.

Ensuring sustainable growth through effective management of relationships with existing entities.

Ensuring high levels of services delivery and client satisfaction.

Work effectively with the peers and other divisions to apply best practices.

Maintaining an open communication channel to build a strong culture.

Service Delivery:-

The Director would be directly responsible for the entire Application Development and Maintenance (AD&M) Division towards meeting its goals, developing strategies for excellent service offerings and exceed customer expectations, work with onshore colleagues towards building strong and trustworthy relationships that would benefit the business. The AD&M division comprises of technical IT resources, business analysts & testing resources and focuses on core insurance platforms, digital interaction platforms, data analytics, central function platforms and other legacy applications.

- Drive large programs for our customers and take the lead role during senior management steering.

- Develop, maintain and enhance customer and other stake holder relationship.

- Monitor, control and track, project risks and establish measures to counter them.

- Measure and monitor customer satisfaction and proactively execute improvement plans.

- Monitor progress against plans regularly and compare to service levels and forecasts.

People Management:-

- Effectively lead the Associate Directors, Group Project Managers, and Architects in the day to day management.

- Establish, develop and enhance one competency area.

- Establish methods for knowledge management and skills enhancement.

- Establish proper recruitment, pyramid management, training and retention strategies.

Business Development:-

- Champion improvements to the service delivery of the Division at all levels.

- Provide constant positive and timely feedback of customer reaction to service and business development activities

- Identify opportunities for the offshoring of additional services from OEs

Qualifications:-

- Graduation in Engineering / Sciences

- Certifications in technology

- Training in software engineering, development methodologies, design principles, SOA, etc.

Preferred: Trainings or certifications in latest digital technologies

- Domain: Insurance domain experience - P&C and/or L&P or financial services

- Rich experience in driving large projects/programs in the insurance platforms for the AD&M division from planning to estimations to design to implementation.

Technical:-

Exp- rience in Technologies - Mainframe, Java, EAI, Web-based technologies, Mobile technologies, BI/data anlaytics.

Experience in driving digitalization programs as part of insurance platforms

Functional:-

Insurance domain experience - P&C and/or L&P or financial services