Director/Senior Director - Risk & Compliance - BPO Tech

Responsibilities:

The Director/ Sr. Director will have strong experience in both Operational Risk & Compliance as well as Enterprise Risk & Compliance

Will be responsible for:

Governance :

- Identify and discuss Key risk issues and also areas with potential risks and mitigating controls.

Operational Risk Management :

- To handle a team which will involve in performing Risk reviews and assist team in Validation of all Control Objectives and respective Control Standards for the existing processes off shored on periodic basis.

- To conduct training to users on Risk Assessment tools.

- To ensure Self-Assessment of controls activity is performed across all delivery teams on regular basis.

- To ensure Quality reporting on Risk Assessment tools on monthly basis.

Compliance :

- Conducting periodic internal reviews/audits across ODC's to ensure compliance procedures are followed and tracking the closure of observations.

- Incident Management/Losses Management: Investigation & Documentation of Compliance issues/Losses and designing Action Plans and monitoring action plans to ensure the required actions are closed within agreed period.

Audits :

- To coordinate with enabled services and delivery teams across all ODC's and ensure timely submission of data to Auditors.

- To perform Quality checks on Reports prepared and submitted by the team to Auditors and ensure all the Reports are 100% accurate.

- To coordinate with the Auditors and provide them with the required documentation.

Candidate Requirement:

- Must have dealt with Risk & Compliance for large third-party set-ups with 18+ years of experience.

- Strong preference for someone who has dealt with Technology clients in BPS setups.

- Able to think differently, unconventionally, and from a different perspective.

- Excellent negotiation skills with an analytical mind.

- Good judgment and decision making skills.

- Strong team management experience.