Director/Senior Director - Operations - FinTech

A leading Fintech Company

Roles & Responsibilities:

Execution & Delivery-

- Establish a daily, weekly and monthly review rhythm with regional teams to drive customer experience and reliability.

- Derive insights from ground, collaborate with cross functional teams and convert into business actions to solve structural operations problems.

- Identifying and reporting of Risks in operations spread across multiple geographies and work with respective functions to mitigate them - through policy, process and technology.

- Build low cost fulfillment models and induce frugality as a culture within teams.

- Quality focused and enable brand protection through best operations experience on the ground.

Org building-

- Hire, mentor city/regional/zonal leadership across 100 cities scale to deliver operations excellence.

- Coach, Inspire and lead your team to success through regular feedback and training.

- Establish a continuous improvement culture that drives high levels of reliability and customer experience.

Strategy-

- Strategise operations roadmap and create action plans to deliver business goals.

Skillset Required:

- High level of ownership, execution rigor and design thinking.

- Ability to engage and influence people both within operations and cross functionally.

- Strong people management skills for large span management.

- Can think of both tactical and structural problem solving.

- Ability to build zonal and regional teams.

Ideal Candidate:

- 12 - 15 years of experience in operation roles from 2 to 3 consumer facing industries. Preferably a B.Tech with an MBA or equivalent.

- Should have built and lead large teams spread across geographies in operations (2K+ directly and indirectly), handled team of regional and zonal heads/managers with sharp execution excellence.

- Should have worked in high pace growth firms.

- Preferably from the last mile within E-commerce and should have handled high volume delivery.