Director - Quality/Safety & Training - FMCG

Director - Quality, Safety and Training

Job Description :

Driving Continuous Improvement Culture :

- Redesign processes based on best practices to align with organizational goals and industry standards.

- Stay updated with the latest process excellence methodologies and industry trends to bring new insights and innovations.

- Conduct regular progress reviews to monitor the success of implemented changes, adjusting strategies as necessary.

- Promote employee engagement in process improvement efforts and ensure adherence to continuous improvement strategies.

- Lead initiatives like Andon Cord, Gemba Walks, and Poka-Yoke to enhance operational excellence and prevent errors.

Training Program Development :

- Design and implement comprehensive training programs for new hires and existing employees tailored to PODS operations.

- Develop training materials (manuals, videos, and interactive modules) to ensure effective learning and process understanding.

- Customize training programs to meet the specific needs of various units or regions.

- Oversee the onboarding process for new employees, ensuring they are well-versed in food safety, hygiene, customer service, and operational procedures.

- Conduct orientation sessions to familiarize new hires with company culture and operational expectations.

Performance Monitoring and Compliance :

- Track the performance of PODS staff post-training and assess the effectiveness of training programs.

- Work with pod managers to identify areas requiring additional training and implement feedback mechanisms to improve programs.

- Ensure all training programs comply with local health, safety, and food safety regulations.

- Conduct audits to verify that training is applied properly in day-to-day operations and maintain high standards of safety and hygiene.

Quality & Safety - Design Systems and Drive Change :

- Ensure statutory and legal compliance across all PODS.

- Monitor consumer complaint trends, work with cross-functional teams to conduct root cause analysis (RCA), and implement corrective actions for continuous improvement.

- Oversee the procurement, inspection, and monitoring of raw materials, semi-processed foods, and outsourced products.

Quality & Safety - Design Systems and Drive Change:

- Plan and coordinate monthly audits, ensuring adherence to statutory requirements, and establish SOPs for periodic checks.

- Follow up on non-conformities closure post-audits with operations and maintenance teams.

Stakeholder Management:

- Collaborate with cross-functional teams and stakeholders to design customized audit templates for quality, health, safety, and environmental standards.

- Liaise with external parties for compliance and safety testing.

- Contribute to organizing safety, sustainability newsletters, awareness campaigns, and workshops across the organization.

- Build strong relationships with key stakeholders to ensure the smooth adoption of process improvements and training initiatives.

People Management:

- Build, lead, and develop a competent team across India, setting clear role deliverables, targets, and timelines.

- Conduct performance reviews, provide ongoing support, and ensure team alignment with organizational goals.

- Foster a high-performance culture by empowering team members, encouraging continuous development, and providing necessary training and resources.