CANDIDATES SHALL OPEN TO RELOCATE INDORE - Candidates eligible for this positionr (Min. 2+ years of experience as a Sr. Manager) i - QA Experience is MUST - International with Domestic will also be considered - Should have handled QA of at least 5000+ FTE in domestic or international - Excellent communication skills Job Description: This role is responsible for: - To drive and manage the quality metrics as per client / program requirements - To lead and provide the inputs to QA team to maintain and improve the quality scores. - To work closely with the Training as well as Operations to ensure that we are able to train and develop the people with strong focus on quality metrics as per laid down process - To provide the inputs based on Root Cause Analysis and run new programs for improving the quality scores - To lead the Quality department for domestic business and work closely with the Client SPOC for Quality - To drive the Compliance & Investigation team to minimize the risk due to process breakage or any fraud - To mentor and develop the QA team for performance excellence.

Director - Quality - BPO 

Director - Quality - BPO  ,Job Description for Director - Quality - BPO  in Accurate Staffing in  MP for (8-20) years of experience. Apply Now!

Job Description for Director - Quality - BPO  in Accurate Staffing in  MP for (8-20) years of experience. Apply Now!