Director - Product/Project Delivery - Professional Services

Director of Professional Services

Location: Noida

Experience: 15 to 20 Years

Must-Have:

- Experience in product/project delivery experience in life sciences.

- Experience in knowledge in the life sciences domain, regulatory requirements, and business process improvement

- Experience in client implementation projects

Requirements:

- Minimum 15+ years' total work experience including a minimum of 10 years of product/project delivery experience in life sciences.

- At least 5 years of experience in a leadership position in a fast-paced technology industry

- In-depth knowledge in the life sciences domain, regulatory requirements, and business process improvement.

- Understanding of regulatory requirements of Aggregate Reports - PBRER, DSUR, PADER, IND etc.

- At least 5 years of experience in client implementation projects

- A background of success in a highly technical environment is a must, along with a proven ability to quickly learn, master, establish and apply new technologies

General Purpose:

- The Director of Professional Services is a key member of the company Management Team and is responsible for the delivery of client services projects related to the implementation of products.

Responsibilities:

Project Implementation:

- Responsible for Business, Validation, and Training workstreams of client implementation/upgrade projects

- Define the client implementation/upgrade project execution strategy

- Support project charter and project plan reviews

- Review project status reports provided by respective project managers and take appropriate actions to meet the delivery timelines

- Provide Subject Matter Expertise on client projects

Planning:

- Provide leadership and strategic plan for managing the resource requirements of the organization.

- Responsible for maintaining strategic direction and growth

- Proactive capacity planning, management, resource utilization and cost containment

- Provide feedback to CoE processes and toolsets for improvements

Processes:

- Establish standard product implementation practices

- Periodic analysis of metrics and lessons learned and identification of improvement for continuous process improvement

- Maintain a global repository of implementation artifacts