Director - Product Management

Director - Product Management

Job Description:

- The Director of Product Management will build and lead a high-performing team of Product Managers and Analysts, defining the product roadmap for our Core Products.

- This role ensures alignment across Product, Technology, and all departments, reinforcing BirchStreet's leadership in the P2P hospitality space.

- You will balance customer success with managing requests while driving growth through a clear product strategy.

Key Responsibilities:

- Align Product Managers to communicate a cohesive vision and strategy for all Procure to Pay products.

- Oversee the entire Product Lifecycle, from strategy and roadmap creation to design, delivery, and performance assessment.

- Develop business plans, prioritize Product and Engineering work based on business cases, and maintain visibility into trade-offs.

- Manage day-to-day activities of Product Managers to ensure focus and execution against the strategic plan.

- Coordinate with technology and other delivery teams to align on priorities and delivery expectations.

- Define team and product success KPIs, measuring progress against established goals.

- Assess the performance of existing product lines to identify areas for revenue growth, ensuring alignment with original business cases.

- Collaborate across departments (Sales, Customer Success, Implementation, Finance, Legal, and Marketing) to meet the needs of customers and internal stakeholders.

- Provide high-level status updates and communication across all products to internal and external stakeholders, serving as the main point of contact for strategic partners and customers.

- Implement best practices in Product Management methodologies within the team.

- Research competitive landscapes and emerging trends, offering insights to inform our strategy and roadmap.

- Ensure product readiness for major launches through effective go-to-market strategies.

Core Competencies:

- 4+ years of experience leading product teams in a fast-paced environment; B2B experience is ideal.

- 10+ years in Product Management, with a proven track record in developing, launching, and generating revenue from enterprise SaaS solutions.

- Strong ability to define and implement processes that drive business transformation and growth.

- Proven skills in building trust with customers and peers, with a professional approach to communication and expectation management.

- Excellent verbal and written communication skills, adept at engaging both business and technical audiences.

- Experience in developing business cases and strong analytical problem-solving skills.

- Proficient in planning and interpreting both qualitative and quantitative research.

- Skilled in building cross-functional relationships, gathering user requirements, and translating them into technical specifications or user stories.

- Experienced in creating and maintaining product roadmaps, evangelizing product vision, and managing backlogs.

- Competent in agile processes; familiarity with Atlassian tools (JIRA, Confluence) and Aha! Product tools is a plus.

- Knowledge of P2P software and the Hospitality industry is advantageous.