Director - Product - FinTech SaaS

We are a fast-growing Bay Area-based startup backed by leading investors like Menlo Ventures, Accel and Y-Combinator. We create AI and ML-powered software for the finance and lending industries, focused on repayment and debt recovery. We work to improve conversations between call center agents and customers and provide actionable insights. Our products use AI to create next-generation speech analytics that support real-time agent guidance, automated notes after conversations, and call analysis for quality assurance and compliance.

The team has deep technical talent today and we believe there is an opportunity to build an iconic vertical software business that will fundamentally impact how the multi-trillion-dollar debt industry is managed. Debt has such a massive impact on consumers and prior to xxx, the industry was saddled with painful, low value manual workflows, and poor customer experience- our mission is to humanize the debt repayment process through automation and data.

The Director of Product at xxxx will create the vision for the future of US Lending industry. Deeply understanding the pain points and nuances of the stakeholders in this industry, you will strive to build futuristic products that address the most critical cross-industry problems.

What will you be doing?

Ideate, execute, iterate, ideate.

This mantra is the very core of the Product ethos at xxx . With one foot with Customer Success & GTM teams and the other with the Engineering teams, xxx offers you the opportunity to resonate with customer problems first-hand while scoping the problems into the brackets of available technological expertise & resources at hand and to turn them into visionary product ideas.

Set the Pace.

You get to shape the Product Roadmap. If you move fast, xxxx moves fast. Shepherding the team to meet aggressive deadlines while moderating the customer expectations is a consistent conundrum in a PM's life. A Product Manager with us will always have multiple balls in the air at the same time; prioritizing and expectation-setting becomes critical. Our team currently sets the bar high and dropping any of these balls is as unforgivable as a baseball strike!

Growth.

With xxx , as the Director of Product, you are the Product Owner. Building the product is just half the battle won. Given that we function in a low-tech industry, the onus of selling the futuristic products and getting the customers to adopt it is on the Product Manager. Stepping into the shoes of our customers to empathise with their problems and working hand in hand with their growth teams, are some of the most frequent levers you would need to pull, to excel as a PM at xxx.

What you should already have?

- Passionate about xxxx and the problem we are solving.

- At least 5 years of experience in Product Management, with around 10 years of total work experience

- Ability to organise in chaos is of paramount importance

- Prior experience in FinTech or SaaS would be an added advantage

- Clear and effective written and verbal communicator. This is non-negotiable for a PM. (Need to get multiple stakeholders to buy-in to your ideas)

Some behavioural skills we prefer in a PM

- Effective listener

- Ability to think big and small

- Ability to build consensus while driving hard decisions

- Can motivate the team to dream big

What we offer:

- Learn Generative AI & LLMs. We are aggressively building in this space and you'll get the opportunity to learn and experiment with the latest technologies.

- Fast-paced Growth. You'll get the chance to learn from (and teach) some of the brightest and most skilled people you'll ever meet.

- Continuous education. As relentless seekers of knowledge, we sponsor and support any training materials, books, courses, and exam fees for upskilling yourself in areas related to your role - but that's not where it ends. If you make a good case for some extra learning, we're delighted to foot the tab.

- Health insurance. Health always comes first. The health of your family is as important to us, as it is to you. We offer insurance coverage for both you and your family.

- Flexible schedule. We're not a "clock in, clock out" company. Morning person? Start work while the world's still sleeping. Night owl? Ramp things up while others are winding down. You're fully trusted to create the right conditions for your own personal peak productivity. We only ask that you be available to your teammates for a good chunk of the day.

- Generous leave policy. Take all the time you need to recharge your batteries - no permission process or vacation allowance here. Because a rested, relaxed, and refreshed mind is a happy and effective mind.

From day 1, xxxx has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.