Director - People & Culture Officer - KPO/IT

Key Responsibilities/Outcomes (include but are not limited to):

- Develop and implement strategies to increase Diversity & Inclusion within the organization.

- Partner with internal stakeholders to implement strategies for employee engagement and retention.

- Manage Performance Appraisal process and assist with goal development. Collaborate on suggestions for individual training that will enhance growth and development.

- Participate in coaching, counseling and advising management and staff to ensure resolution of employment related matters.

- Prepare and analyze HR metrics and provide reports that support decision making in specified areas.

- Create and / or update policies, procedures, and guidelines as needed.

- Function as primary liaison to internal committees and working groups.

- Implement new, and enhance existing staff recognition and reward programs.

- Participate in the exit interview process.

- Maintain knowledge of industry trends and employment legislation. Ensure adherence to federal, state, and local legal requirements, advise management on needed actions to remain compliant.

- Keep abreast of industry knowledge and trends by participating in conferences and educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.

- Innovates as a workforce expert and talent strategist, and works in partnership with executives to address operational, talent, and talent lifecycle-related issues, including change management, organizational development, organizational design and culture, workforce planning, talent growth, development, and coaching.

- Moves organizational collaborations and partnerships, inspection and continuous improvement of the process steps and systems utilized to identify efficiencies that enable scale.

- Defines and builds signaling mechanisms to prioritize and manage critical change while bringing key stakeholders along the journey.

- Examines and proposes improved process designs to define the future of how our organization can uplift its workforce across all divisions and roles.

- Leads, assesses, and mentors team members to ensure daily operations and inspire creativity.

- Innovates and implements new ideas for continuous and sustainable improvement, including process enhancements that reduce cost, strengthen stakeholder satisfaction, and improve the effective delivery of services.

- Advocates and influences communities through proactive social media and network channels to enhance brand awareness and cultural connections.

- Collaborates with senior leaders, managers, and employees in providing expertise in the areas such as learning and development, process innovation, total rewards, investigations, employee relations, performance management, alternative dispute resolution, and risk management.

- Partners closely with peers and stakeholders across the District to assess existing People and Culture programs, processes, and practices and identify gaps and inefficiencies, and innovate to enhance the employee experience and support long-term growth objectives.

- Applies employee lifecycle wellness evidence-based practices to enhance People & Culture offerings inclusive of equity/belonging programming, risk management, and total rewards; imagines and implements outreach activities and promotional campaigns for social and accessible well-being programming; coordinates initiatives aligned with resources and goals in tandem with annual and unexpected surges in demand.

- Other duties as assigned.