Director - Operations - US Retirements - 401 K

Director - Operations - US Retirements (401 K)

Responsibilities:

- Develop, Maintain and Revise daily production reports, SLA and Metrics and the Compliance function.

- Plan and organize workflows in order to meet operational service commitments.

- Develop professional relationships with internal teams to help support our teams and our clients.

- Develop staffing strategies for appropriate allocation of resources to meet business needs and operational service commitments/objectives.

- Work with peers in the senior management team to identify global issues and opportunities for improvement, make recommendations for

- Motivate, lead, and support leadership team and associates to provide excellent associate direction.

- Establish and manage team deliverables, ensuring that quality and production service level objectives are consistently met or exceeded.

- Responsible for providing leadership and staff with constant feedback on performance and areas of improvement; this includes conducting annual performance reviews.

- Escalate awareness broad across appropriate team's issues requiring resolution; partner with internal departments to deliver timely resolution.

- Actively seek out ways to improve associate satisfaction and deliver results.

Requirements:

- Bachelor's degree in business administration, Management, Finance or equivalent work experience

- At least 10 years' experience in the financial or retirement services industry or comparable experience and more than 5 years in the leadership team managing the Compliance function

- Should be well versed with Software like Relius / Datair / FT Williams

Location: Hyderabad