Director - Operations - Online Marketing Firm

Job Summary:

- Organize and oversee the daily Marketing Operations to ensure the business is well-coordinated and performing efficiently as well as effectively

- Maximize efficiency and effectiveness of operations through extensive process analysis and interdepartmental collaboration

- Work closely with stake holders (Offshore & Onshore) to plan and manager the overall business success strategy

Key Responsibilities:

- Accountable for meeting key business metrics like Productivity, Quality, SLA, etc.

- Defining measures of success of each process and track it to showcase the performance of the overall team.

- Liaise with superior to make decisions for operational activities and set strategic goals

- Collaborate with the leadership team to build an environment of collective responsibility and accountability

- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

- Translate business requirements and hypotheses into analyses and insights to aid business decision making

- Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements

- Oversee customer support processes and organize them to enhance customer satisfaction

- Evaluate overall performance by gathering, analyzing, and interpreting data and metrics

- Play a leading role in driving career progression of the team

Requirements and Key Skills:

- Proven experience as Director of Operations or equivalent position - Through knowledge of Digital Marketing

- Excellent organizational and leadership abilities

- Outstanding communication and interpersonal skills

- Experience in Project management Qualifications & Experience

- Postgraduate with superior academic record

- 15+ years of overall experience with minimum 5+ years of proven experience of operations management at a Sr. leadership position

Location

Shift Timings

- Regular Shift - 9:30 AM to 6:30 PM (Mon to Fri)

- Flexible to work in a later timing (2 PM to 11 PM) for a few days per month to coordinate with Night Shift team as well as to connect with the US counter parts