Director - Operations - Market Research Firm

Director - Operations

- Manage long and short term product and process strategies to meet company and client expectations.

- Conduct departmental audits to ensure adherence to processes and procedures

- Develop and implement operations strategies to maximize efficiency and eliminate waste/redundancy

- Supervise all operations managers and staff; motivate participation towards operational goals

- Create a customer-focused and positive team spirit

- Monitor workloads, coach and motivate staff with clear goals and feedback

- Participate in management meetings; provide consultative feedback to management and superiors; provide advice and assistance to senior management in the planning, implementation and evaluation of modifications to operations, systems and procedures

- Monitor operations budget; evaluate and implement opportunities to reduce operational costs

- Contribute to strategic and business planning

- Represent the company at various community, industry, or business meetings

- Promote existing or new programs to clients

- Other duties as business needs require

- End to end project management and client servicing

Prerequisites :

- 10 years experience as ops manager and or 2 years experience as ops director in managing team leaders and people management skills with managers for a span of control of minimum 50 staff.

- Preferable age 30-35

- Market research industry into qualitative research preferred

- Knowledge of retail and hospitality

- Customer service centric

- Experience in handling direct major India clients and International as well

- Ability to start a new department and new structure on their own

- Ability to prioritize multiple tasks for a team in a day

- Excellent track record to follow up and ensure daily tasks are achieved

- Excellent communication skills

- Ability to make presentation and recommendation to top management

- Proactive and self driven

- Motivated and passionate

- Entrepreneur mindset

- Able to work with minimal supervision