Director - Operations - Document Services

We are looking for: "DIRECTOR- OPERATION (Document services)"

Location: MUMBAI

Job Responsibilities:

- Ensure that the productivity goals for the team are met, including service level, utilization and customer satisfaction.

- Responsible for contributing to and understanding the Service Agreements for each client account

- Ensure systemic corrective action plans implemented in case of breach of Service Agreements

- Resolve personnel issues in a professional and timely manner. Implement all disciplinary actions in accordance with company policy and ensure consistency

- Identify and develop service delivery governance to ensure regular communication and escalation of risks/issues within each client account

- Ensure the transition of new processes is well planned and execute project management and set milestones that highlight required timelines

- Work with training to develop curriculum and training programs to ensure staffing scale ups meet milestones agreed with customers

Desired Candidates:

- Minimum experience should be 12 years and 4 to 5 relevant years of experience.

- Experience in managing an outsourced facility for large and small scale clients

Those who are interested can send their resume on shikha.benson@mancerconsulting.com

Kindly do mention your Designation // Current Company // Yrs. Of Experience // Position Applied
in subject line.

Shikha Benson
Mancer Consulting Services | India |
Delhi | Mumbai | Hyderabad | Ahmedabad| Bangalore