Director - Operations - Collection Process - BFSI/BPO

Director Operations

Our Client is one of the US based leading debt collectors.

- The Director - Operations ensures operational standards are met or exceeded for service, productivity, and quality and employee engagement.

- The Director- Operations is responsible for managing and scaling complex collections operations, customer service and back-office operations, ensuring Business continuity and crisis management.

- He will also be responsible for monitoring overall process functions, identifying improvement areas and implementing adequate measures to maximize collections and consumer satisfaction level.

- Conceptualizing & developing need based resources and processes in order to develop multi-skilled work force for utilization within sub processes for optimum utilization and efficiency.

- Provide strategic direction, set vision and manage day to day operations. Work directly with cross-functional teams viz. Human Resources, Training, IT, Business Transformation & Quality Assurance.

Shift Timings : 2 pm - 12 am (Demands stretching wherever required)

Team Size : 500 -600 people

Report to : VP-Head Contact Center Operations

We are looking for someone with strong experience in back office operations for collection process. Exposure of managing International Geographies is required.

Preeti Gupta
09650-603-961 / 9560-571-745